Avochato Launches HIPAA-Compliant AI Messaging for Healthcare

The platform, which integrates SMS, RCS, voice, and live chat, aims to replace traditional phone calls and emails with faster, automated workflows. By utilizing Anthropic’s Claude models under a zero-data-retention policy, Avochato ensures that patient information is processed without being stored or utilized for model training. This configuration allows hospitals and staffing agencies to deploy agents capable of handling appointment scheduling, shift filling, and patient inquiries while maintaining a fully auditable trail.

According to CEO Alex De Simone, the core challenge for the sector is balancing rapid digital communication with the absolute necessity of data protection. The platform supports this through features such as custom knowledge bases, real-time sentiment tracking, and seamless hand-offs to human staff. Beyond the AI functionality, Avochato maintains security through encryption, multi-factor authentication, and role-based access controls, backed by annual SOC 2 Type II certifications.