Uber Technologies, Inc., commonly known as Uber, is an American multinational ride-hailing company offering services that include peer-to-peer ridesharing, ride service hailing, food delivery (Uber Eats), and a micromobility system with electric bikes and scooters. The company is based in San Francisco and has operations in over 785 metropolitan areas worldwide. Its platforms can be accessed via its websites and mobile apps.
In California, Uber is a public utility, and operates under the jurisdiction of the California Public Utilities Commission. California Public Utilities Commission regulates public utilities within its jurisdiction, including by setting rates for transportation services provided by Uber’s “partner drivers.”
As of 2019, Uber is estimated to have over 110 million worldwide users. In the United States, a 67% market share for ride-sharing in early 2019 and a 24% market share for food delivery in 2018. Uber has been so prominent in the sharing economy that the changes in industries as a result of it have been referred to as uberisation, and many startups have described their products as "Uber for X". The National Bureau of Economic Research estimated that, in 2015, Uber had accounted for $6.8 billion in consumer surplus.
As with other transportation network companies, Uber has been criticized for unfair treatment of drivers, for disrupting the taxicab business, and for increasing traffic congestion. The company has also been criticized for its aggressive strategy in dealing with regulators and for several unlawful and/or questionable practices.
